Check with seller Floor Supervisor - Trưởng Nhóm Buồng Phòng

Mô tả công việc - Assign room for staff to do daily cleaning. - Monitor and check the quality of living room hygiene and related issues according to standards. - Organize early shift meetings to check the staff's appearance standards, assign work in the shift. - Understand, check information in the shift. - Check all guest rooms that have been cleaned and the corridor area ready to serve guests. - Regularly update guest status and room availability. - Schedule regular living room maintenance. - Customer service office after office hours. - Check the corridor lights system to make sure the switch on and off as prescribed. - Control the reservation facilities and amenities in order to avoid wasteful and irregular use, monthly Inventory Management report. - Check the warehouse, trolleys to make rooms, working tools of employees to be clean and neatly arranged. - Instructing employees to properly and safely use chemicals, equipment. - Supervise employees' chemical use to ensure safety. - Make sure the equipment in the living room, tools, working tools are in good working, report the Division of damaged status if any. - Supervise the process of making a record in the living room related to the property, security and safety of guests. - Handling guests' requests and complaints within their powers. - Check matters related to the safety and security of guests and hotels. - Monitor and report the status of DO NOT DISTURB (please do not disturb) and Lost & Found issues in the shift. - Check and report the damaged rooms, notify the department secretary to send technical repair request form. - Coordinate related departments to solve safety and security issues in the living room. - Ensure employees conduct the Turn down service on time as prescribed. - Supervising employees in accordance with the rooming procedure. - Ensuring sanitary equipment and devices are always in a clean and working condition. - Check and ask partners to handle insects in the living room areas. - Support for room staff at peak times. - Supervising employees to clean equipment, tools and working areas neatly and tidy. - Training skills and skills for employees. - Refuse to open the living room door for someone without a duty. - Help the Department in charge of establishing standards and operating procedures. - Report immediately to the Division Manager of problems arising in the shift. - Assessing the quality of employee work. Record employees' recommendations for commendation or misconduct. - Perform other duties, as assigned. Quyền lợi được hưởng _ Competitive salary _ Service charge _ Working professional environment Yêu cầu kỹ năng - Know the security regulations of the hotel. - At least 2-3 years working experience in 4 or 5 star hotels. - Training skills, good communication skills. - Understanding of detergents, how to mix and use. - English TOEIC or IELTS - Master the accommodation rules. - Training skills, good communication skills. - Graduating from college or higher. - Having a good memory, active and flexible.

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