Check with seller Reception Supervisor - Trưởng Nhóm Tiếp Tân

Mô tả công việc - Arrange rooms in accordance with the requirements of guests. - Check guest profile to ensure guest information is updated fully and accurately. - Check the lock card from the living room to make sure it is always working properly. - Check the status of rooms with customers every night and check with the room department to avoid errors. - Control, support check-in, check-out activities of Receptionist. Keep track of room availability during the day; directly check and coordinate the preparation of the VIP room. - Check the logbook to timely handle guest information. - Coordinate with Security to closely monitor the procedures and regulations on visitors during the shift. - Make records of the incident, coordinate with the security department in case of an incident or emergency: accident, fire ... - Training on skills and skills for employees. - Resolve the requests and complaints of guests within the permitted authority, if beyond the handling competence, they must report to the Head of the department. - Track inventory and demand for forms, stationery of the department and offer additional supplies. - Assisting the Head of the Department in developing standards and operating procedures of the division. - Evaluate the results of work completion of employees monthly. - Track the payment of long-term stay guests and guests exceeding the deposit limit. Make invoices one day in advance for business guests and VIP guests. - Collaborate with Security to ensure the safety of guests, in person to solve problems related to the loss of guests' property. - Coordinate with other parts of the hotel to solve customer complaints immediately and quickly. Then record it in the logbook or report to ask for advice on issues outside the authority. - Report immediately to the Head of the Department about any unusual issues occurring during the shift. - Regularly updated the latest information on products and services of the hotel to disseminate to the staff. - Perform other duties, as assigned. Quyền lợi được hưởng _ Competitive salary and package _ Service charge _ Professional working environment Yêu cầu kỹ năng - University graduate or higher major in tourism management, business administration, foreign languages ​​... - At least 2 years experience working as a receptionist at 4-5-star hotels. - Master the accommodation rules. - Knowledge of diplomacy. - Understanding of social aspects in life, history, tourist attractions. - English TOEIC or IELTS points or equivalent, priority to know more foreign languages. - Negotiating skills, training skills, good communication skills. - Ability to influence and manage the group. - Understanding the psychology of customers. - Fluency in office computer and other software. - Having a good memory, active and flexible.

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