Check with seller Senior Customer Support Nhân Viên Chăm Sóc Khách Hàng

Mô tả công việc JOB TITLE Customer Support Executive | Nhân Viên Chăm Sóc Khách Hàng About DigiUni Vietnam DigiUni is a fast growing educational center based in Ho Chi Minh city, driving education in IT & Digital sectors. We provide a well-rounded full course into coding with languages like Python, HTML, Javascript and others for children and young adults; graphic design; digital marketing; business analytics as well as short training courses in copywriting, Excel and Word. ]JOB DESCRIPTION Greeting customers and providing all the needed info like booklets, brochures Collecting payments via POS/mPoS based on sales team request Issuing customer receipts and processing scans of contracts submitted by sales department Maintaining positive & sustainable relationships with current customers (parents & students) for re-enrollments. Answering hotline calls/inbox chat messages within the set response time Collecting attendance reports of students & arranging schedule with Program Director and teaching department Being the all-in-one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction. Maining reporting system related to contracts, groups, school class feedback system Managing retention and student customer satisfaction Quyền lợi được hưởng BENEFITS - Company Laptop Provided - Base salary: 8,500,000 VND (Gross/month) + monthly bonus for renewal KPI - On-going professional development & training programs - Young and foreign working environment - Support from an experienced and dedicated management team - 13th month salary & social insurance as per the law requirements If you are interested, please apply at hr @digiunivietnam.com Yêu cầu kỹ năng - College Degree or University Student (this is a full-time position, 44 hours per week) - Problem-solving skills & attitude - Fluent in Vietnamese and intermediate or higher level of English - Aptitude for fostering positive relationships with current customers and new customers - Excellent communication skills - Proven experience/knowledge and high interest as a Client Relationship oriented person - Customer-oriented mindset

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