Check with seller [Quận 1, TPHCM] IT Helpdesk

Mô tả công việc - Perform troubleshooting on computers and network using different diagnostic techniques - Installing and configuring computer hardware and software for corporate workstations (Windows and Mac) - Maintain accurate records and inventory of hardware assets - Monitoring and maintaining computer systems and networks - Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure - Provide needed information on IT products or services - Provide feedback on processes and make recommendations on areas to improve - Providing technical support across the company (this may be in person or over the phone) - Responding in a timely manner to service issues and requests - Assist in testing new technology (Software Updates and new programs for compatibility and performance) - Create, maintain, and update computer images according to organizational standards and security requirements - Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel - Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems - Other miscellaneous duties as assigned Quyền lợi được hưởng - Thử việc 2 tháng 100% lương - Đóng bảo hiểm full lương ngay từ khi thử việc - 13 tháng lương, Performance bonus - Monthly team-building & special celebrations on Autumn Festival, Halloween, Christmas, Tet, ... - Premium healthcare insurance - 18 ngày phép/năm - Các phúc lợi khác: được hỗ trợ ăn trưa, gym, parking, birthday/Tet/wedding voucher... ) - Happy hours everyday with free snacks, soft drinks, fruit and coffee Yêu cầu kỹ năng - At least 3 years experience as equivalent position - Problem-solving skills - An ability to prioritize - Detail oriented and organized - Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese - An ability to stick to strict deadlines - A technical, systematic, and logical thought process - Ability to multi-task and track multiple objectives, goals, and projects concurrently Plusses: - JumpCloud - Windows operating systems - Experience with the following systems and technologies: - SnipeIT - Google Workspace - Apple operating systems - Microsoft Office Products

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