Check with seller Platform Operations Team Leader

Mô tả công việc ● Manage operations of the Mini App platform components including Registration Portal, Market Place, Business Accounts, Legal Documents, Technical Guidelines, ... ● Focus on user experience (UX) to ensure solutions are engaging and highly adopted by customers. ● Analyze customers' data and feedback to measure product's effectiveness and make necessary adjustments. ● Manage Customer Service practices to ensure a high Customer Satisfaction score. ● Create, visualize and optimize processes in order to serve many customers at the same time ● Work closely with the Business & Product team to formulate strategic insights and propose action plans to achieve business objectives. ● Understand the company and the department’s organization structure to coordinate with other departments. ● Prepare model contracts, supervise the signing of contracts with partners according to the correct form and legality. Resolve all contract issues. ● Guide PM in drafting contracts, updating new power of attorney for the department. ● Handling cases of loss of money, paying money when arising. ● Track the connection of partners. Ensure the connection is on schedule: technical, payment, .... ● Making reports on technical connection, partner connection, other activities. Quyền lợi được hưởng Chế độ bảo hiểm Du Lịch Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Yêu cầu kỹ năng 1. Minimum Qualifications: University degree majoring in Economics, Marketing, Business, IT, STEMs, Social Sciences etc. 2. Experience: 5 year’s experience in Administration, Operations, Customer Service or HR with comprehensive understanding of business activities. Fintech, E-Commerce, or IT Industry is preferable. Understanding of app development process is a plus. 3. Essential skills: Excellent communication, presentation, negotiation skills. Proficient in office information technology tools. Able to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Able to create, visualize and optimize processes. 4. Personal characteristics: Ability to adapt to new challenges in a dynamic and fast-paced environment. Ability to prioritize deliverables and meet demanding deadlines. Able to work well with other team members and departments.

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