Check with seller Omni-Channel Head Of Technology

Mô tả công việc Job purposes The Omni-channel Head of Technology will be responsible for leading technology and systems for GO!/ Big C omnichannel strategy. A successful candidate will drive strong cross functional collaboration with Operation/ IT Group/ Technical Partners and Solution provider to advance our retail and omnichannel technology, processes, and systems. Key roles & responsibilities Building technical & project team to handle new projects and technical solution to improve customer experience & operation productivities Identify, assess, and prioritize omnichannel initiatives that solve pain points, modernize and differentiate the experience, and create inspiring omnichannel customer journeys that drive conversion and retention in-store and online Working closely with business to understand customer journey & operation flows and based on that design roadmap of all systems need to be implemented. Leadership for technical projects and programs, partnering with product owners, business stakeholders, UX/UI team, front-end developers, Devs, Group IT, Operation to ensure deliverables meet all project needs Lead and manage the estimation, planning, development, testing and deployment of enhancements and upgrades to technology components Leading Omni-channel Technology team who work with Operation/ IT/ Technical Partners and Solution provider to build all systems including Front End & Back End (Website/ App/ OMS/ PIM/ TMS/ Contact Center/ CRM….) Provide executive status on programs/projects. Work with leadership to remove barriers and ensure projects are delivered on time, on budget and on scope Managing solution providers in order to ensure project quality and timeline. Build a culture of delivering innovative solutions Quyền lợi được hưởng Laptop Chế độ bảo hiểm Phụ cấp Chăm sóc sức khỏe Nghỉ phép năm Yêu cầu kỹ năng 5+ years in a leadership role, including building highly functional technology teams in a large, matrixed & multi-channel environment Bachelor’s degree in Business, Technology (computer science, engineering) preferred Experience in eCommerce order fulfillment and order management processes Experience and knowledge in Omni-Channel architectures (critical for our online/store/omni business needs) Demonstrated experience managing complex enterprise wide programs with multiple stakeholders; ability to overcome obstacles to complete projects and deliver results Project management competences is a must Experience and strong understanding of digital platforms including a strong understanding of all aspects of a large online retailer, including store operations, client relations, marketing, promotion, fulfillment and customer service Experience working with and integrating E-Commerce and Digital services with core omni-channel platform Having experience in Magento or Salesforce Strong competencies & experiences in E-commerce e-co systems Result oriented, strong negotiation, strong flexibility Aggressive, well organized, business oriented Great passion in building and training new teams Ability to prioritize multiple tasks and projects while maintaining deadlines and managing resources with little or no direction Market knowledge: economic factors, retail situation, price positioning Fluent English with strong communication

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