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Mô tả công việc - Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure - Installing and configuring computer hardware and software for corporate workstations (Windows and Mac) - Responding in a timely manner to service issues and requests - Providing technical support across the company (this may be in person or over the phone) - Maintain accurate records and inventory of hardware assets - Provide feedback on processes and make recommendations on areas to improve - Provide needed information on IT products or services - Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel - Monitoring and maintaining computer systems and networks - Assist in testing new technology (Software Updates and new programs for compatibility and performance) - Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems - Create, maintain, and update computer images according to organizational standards and security requirements - Perform troubleshooting on computers and network using different diagnostic techniques - Other miscellaneous duties as assigned Quyền lợi được hưởng ■Salary in Gross & Net： 1000$ - 1500$ Gross ■Working time：Mon-Fri 9:00-18:00 ■Other Benefits： - Thử việc 2 tháng 100% lương - 18 ngày phép/năm - Premium healthcare insurance - 13 tháng lương, Performance bonus - Monthly team-building & special celebrations on Autumn Festival, Halloween, Christmas, Tet, ... - Đóng bảo hiểm full lương ngay từ khi thử việc - Các phúc lợi khác: được hỗ trợ ăn trưa, gym, parking, birthday/Tet/wedding voucher... ) - Happy hours everyday with free snacks, soft drinks, fruit and coffee Yêu cầu kỹ năng Qualities: - Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese - At least 3 years experience as equivalent position - An ability to stick to strict deadlines - Problem-solving skills - An ability to prioritize - Detail oriented and organized - A technical, systematic, and logical thought process - Ability to multi-task and track multiple objectives, goals, and projects concurrently Plusses: - JumpCloud - Windows operating systems - Google Workspace - Apple operating systems - Experience with the following systems and technologies: - SnipeIT - Microsoft Office Products

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