Check with seller [HCM] Customer Service Representative (Cargo Planning/ Shipment Planning)

Mô tả công việc Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing. Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact. Execute established processes and audit measures to support and meet customers’ requirements at agreed level. Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner. Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfaction. Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided. Continuously intensify relationship with vendors and customers in order to maintain and protect company business. Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses. Streamline processes to achieve cost savings and ensure profitability Liaise with other functional/departmental supervisors/ managers so as to understand all necessary aspects and needs of operational development from end to end, and to ensure they are fully informed of customer services objectives, purposes and achievements. Support CS Supervisor / Team Lead in onboarding customer service representatives by providing training, knowledge and skills sharing to assist customer service representatives to be qualified to handle customers’ logistics requirements. Quyền lợi được hưởng Chế độ bảo hiểm Du Lịch Phụ cấp Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Nghỉ phép năm CLB thể thao Yêu cầu kỹ năng • Having 1 - 2 working year experience in Logistics industry • Customer-oriented and Result oriented • Good at English (writing and speaking); Excel, Word, PowerPoint • Able to multi-task and high pressure • Being detail and careful

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