Check with seller [HCM] - Customer Service Executive (Telesales) Quận 8

Mô tả công việc - Own all outgoing phone and SMS communications between the company and customers in the context of tele sales initiatives. - Design tele sale programs in line with marketing campaign calendar for both offline and online, and build unique selling point and sale strategy. - Have full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to provide first level of customer support via hotline in case of customer inquiry during tele sales initiatives. - Assist customers to place orders, or place orders on behalf of customers, and reach revenue targets set by the company. - Consult, advise and assist customers with products, brands, prices, campaigns, services, orders, and policies via phone channels. - Build segmented customer lists with call schedule in line with other channels in order to maximize the chance of successful sales while preventing intrusive and excessive interactions with customers. - Escalate and transfer issues appropriately and correctly to the solutions team for requests that require further investigation in case of customer inquiry during tele sales initiatives. Quyền lợi được hưởng - 13th month salary bonus - Enjoy a full holiday regime according to state regulations - Rewards for Bao Viet's Health Insurance Package - Bonus on the year-end profit of the company for the performance-based team - Enjoy insurance policies (social insurance, health insurance). - Enjoy yourself when you get married, have children, birthdays, and Vietnamese women's day Yêu cầu kỹ năng - Well communication skill. - Graduated College. - Proficient in Word, Excel, Outlook, Internet and Power Point. - Problem solving and analysis skills. - Friendly, enthusiastic, capable. - Experience from 1-2 years. - Ability to adapt: Eager to learn - Withstand pressure. Liên hệ - Người liên hệ: Phòng Tuyển Dụng

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