Check with seller HCM - Customer Service Executive (Solution Team) Quận 8

Mô tả công việc Solutions / Email: - Ensure all incoming email requests from customers are acknowledged, owned, handled within agreed time, and handled professionally leaving a high customer experience. - Own all communications between the company and customers via email channels, whether as addressed to customer service or replies to newsletters and transactional emails. - Have a full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to autonomously support customers in any given situation with the highest quality and time service levels. - Own all requests, issues and feedback improvements communicated directly by customers, or transferred by after sales and live chat teams. - Centralize customer feedback, coordinate with internal teams to provide an action plan in improving services & policies, and manage project plans until full completion. - Coordinate with Operations, Buying, Logistics, E-commerce, Marketing and Finance teams to investigate and solve customer issues and requests timely and with the highest service levels, escalating any issues appropriately and correctly. - Own customer satisfaction monitoring initiatives, through CSAT and NPS programs, and follow-up on replies to gather and consolidate further insights. - Identify potential customers from email communications, actively interact, and transfer sales opportunities to the tele sales team. Quyền lợi được hưởng - Rewards for Bao Viet's Health Insurance Package - 13th month salary bonus - Bonus on the year-end profit of the company for the performance-based team - Enjoy insurance policies (social insurance, health insurance). - Enjoy a full holiday regime according to state regulations - Enjoy yourself when you get married, have children, birthdays, and Vietnamese women's day Yêu cầu kỹ năng - Graduated College. - Friendly, enthusiastic, capable. - Experience from 1-2 years. - Well communication skill. - Ability to adapt: Eager to learn - Problem solving and analysis skills. - Proficient in Word, Excel, Outlook, Internet and Power Point. - Withstand pressure. Liên hệ - Người liên hệ: Phòng Tuyển Dụng

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