Check with seller Cs Leader - Trưởng Nhóm Chăm Sóc Khách Hàng

Mô tả công việc Roles & Responsibilities Lead the AM team to provide an excellent overall service to the company's customers Establish and maintain a strong and long-term relationship with all the customers within the portfolio Lead the AM team by the example to ensure each team member constantly implement the core values of the company in their daily job Work closely with Operation Teams to deliver the best customer experience: Orders, follow up, customer feedback Monitor the progress of order completion/service provision with the customer, to ensure the highest level of customer satisfaction. Assist the team members in dealing with customers for specific requests and resolve issues and complaints in a timely manner CUSTOMER SERVICE: Manage customer contracts: Initiate, deal and renew contracts with customers following the guidelines of the company to support the business development Work with accounting department to follow up customer payments and monitor customer debts Train the new members and coach the team for development SALES: Make sure that the AM team prepare and complete all the regular reports for the Management in due time Work with the team to ensure a constant work excellence and improvement to meet customer satisfaction and maintain client loyalty at all times Lead and coach team to ensure the achievement of the team commercial KPIs: Sales, profit, payments & debts Report all necessary customer information and feedbacks to the Management Propose, plan and implement with the team the promotions, the new product launchings, the workshops and any other related tasks with the im to increase sales volume and market coverage Work closely with Sales Team to identify potentially new business opportunities in the market to develop the business Visit the customers on a regular basis to strengthen the customer relationships and ensure that the company's activities are well communicated to the clients Work with the team to identify and maximize new sales opportunities among the existing customers: New brand, new products, etc. Keep up-to-date on current market changes and trends to identify improvements or recommend new products Be flexible and adaptable: Always be ready to try new ideas, to embrace the change for further development Kaizen: Be a creative force: Do not hesitate to propose initiatives or new ideas to improve the working process aiming at company's development Collaborate with team members to achieve better results Quyền lợi được hưởng Chế độ bảo hiểm Chế độ thưởng Đào tạo Tăng lương Nghỉ phép năm Yêu cầu kỹ năng Qualifications/Requirement Ability to adapt and grow in a competitive environment At least one year of experience in a similar position Ability to manage and train Good communication Passionate about sales & Customer Service Hard working, resilient & patient, and not afraid of challenges Fast learner and quick thinker Telesales skills is an advantage Ability to negotiate Self-motivated and driven by targets, desire to deliver results Basic skills in MS Office

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