Check with seller COLLECTION MANAGER

Mô tả công việc Company Profile: International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a leading multinational Fintech Company. As the business keeps developing, our client is seeking for Collection Manager position. The job is based in Ho Chi Minh City, Vietnam. Job Summary: The dedicated Collection Manager will work closely with the Country Head and Head of Collection in the home country. This role will build, train, and set up the whole system to be up and running well. The role is expected to follow standardized collection procedures for all assigned accounts and exercise good judgment in handling more difficult problem accounts. Job Responsibilities: Daily: · Daily Monitoring, Controlling & checking working of the agents, on the floor. · Ensuring daily productivity targets, for all agents are met. · Daily Briefing for the agents. · Ensure Agents follow guidelines, SOP & Quality Control. · Coaching, mentoring of the low performing agents. · Review performance by agents. Weekly: · Review performance per Desk Collection. · Review result for QC desk. Monthly: · Finalize performance collection overall base on (break down per desk). · Compile report performance collection. · Prepare incentive calculation based on performance and scheme. · Prepare overtime propose for desk collection, admin support. · Coaching low performance desk collection team member. Quyền lợi được hưởng Laptop Chế độ bảo hiểm Du Lịch Phụ cấp Đào tạo Tăng lương Công tác phí Nghỉ phép năm Yêu cầu kỹ năng · At least 5 years of experience as a relevant role and at least 2 years of experience as manager of Collection team in Fintech Industry (banking or non-banking) · Good knowledge in collection. · Good leadership can build and lead a team. · Can read collection reports. · Good understanding in control, monitoring and coaching. · English proficiency is a must. · Able to work under pressure and accomplish target.

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